Pak Mail Willowbrook
7223 South Kingery Highway
Willowbrook, IL 60527
Tel: 630-920-1110
Call: 630-920-1110
Monday - Friday
9:00 am - 5:30 pm
9:00 am - 2:00 pm


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Private Mailbox Rentals

November 3rd, 2016 by

Mailbox Rental

Willowbrook Pak Mail rents mailboxes for personal or business use. We have 3 different mailbox sizes to suit anyone’s needs. Unlike a PO Box we can receive packages as well as standard mail. New customers receive 1 month free with a 1 year mailbox rental.

Here are several tips for a successful pack.

July 20th, 2013 by

First and foremost you will need the right packing supplies.
Here is a list of items that will come in handy:
1. Corrugated moving boxes (various sizes)
2. 2 inch box tape
3. Bulk paper/tissue paper
4. Bubble wrap
5. Marking pens/Labels
Try to use corrugated moving boxes for your pack, these boxes are designed specifically for the moving of house hold goods and come in a variety of sizes. Make sure to reinforce the bottom of each box with at least two overlapping strips of 2 inch box tape. Boxes should be sealed to prevent items from falling out or getting crushed.
When packing, make sure to pack one room at a time grouping similar items together, this will make unpacking easier. Mark the content of each box clearly on its side as well as the room it will be going into, make sure to tape your boxes shut.
Small boxes (about 1.5 cubic feet) are used for heavy items such as books, magazines, tools, compact discs and records.

Medium boxes (about 3.0 cubic feet) are used for pots and pans, shoes, linens, small appliances and lamp shades.

Large boxes (about 4.5 cubic feet) are used for folded clothes, towels, bedding, larger pots and pan and miscellaneous larger items.

Extra large boxes (about 6.0 cubic feet) are used for large light items such as pillows, wicker baskets and large lamp shades

Dish-Packs (about 5.0 cubic feet) are used for breakables such as dishes, vases, and other glass items. Make sure to wrap each item individually with either paper or bubble wrap before placing it in the box. Make sure to place heavier items at the bottom and lighter ones at the top this will prevent item from getting crushed. Plates should be placed at the bottom of the box standing on end and facing the wall.

Mirror cartons (small and large) are used for flat pieces of glass such as table tops, mirrors, pictures and paintings. Crumble some paper and place it inside the box to eliminate movement in the box once the pieces. Wrap each piece individually with either paper pads, sheets or even a towel and insert into the box. Most mirror cartons will accommodate more then 1 piece per box

Packing Tips For A Successful Move

July 17th, 2013 by

Here are some tips for packing your belongings properly. The right pack job will keep your belongings safe during your move and will also help you stay organized when unpacking.

1. Pack a suitcase – For each member of the family moving, pack a suitcase as if you’re all going on a 3-day vacation. Keep your suitcases separated from other items to be moved and make sure they are easily accessible. T…his way, you’ll have everything you need to get by during the first few days without having to search through boxes.

2. Create “Open Me First” boxes – Designate one or two boxes per room as “Open Me First” boxes. Pack items you’ll need first at your new location inside and label the side of each box so it can be easily found.

3. Pack one room at a time – Wherever possible, focus on packing one room at a time (instead of several all at once) to keep things efficient and organized.

4. Less is more – Use packing as a way to clean out belongings for donations, a yard sale, and/or the recycling center. You’ll save time and money by getting rid of unwanted/unneeded items.

5. Stay off the floor – Instead of the floor, use a completely cleared-off table top or counter for packing boxes. You’ll find you get much more accomplished.

6. Keep track of small parts – When taking apart items such as tables, securely tape screws and other small parts to the underside of the item. You’ll always know where to look and you’ll save time when putting items back together.

7. Save space – Use towels, pillows and t-shirts as extra padding around fragile items. Not only will you save space, you’ll also save money on packaging supplies!

8. Criss-cross tape – Tape boxes along the seams where the flaps meet together. Then tape perpendicularly at the center of the first tape forming a cross.

9. Stacking – To prevent items from being crushed, stack boxes with the heaviest items on the bottom and the lightest on top.

10. The 30 pound rule – Whenever possible, keep each box at 30 pounds or less. Heavier boxes lead to injuries and are much more likely to fall apart or get dropped.

11. Scale – Keep a bathroom scale in the room you’re packing so you can keep the boxes below the recommended weight limit.

4 Steps to Avoiding Negative Customer Service Situations

June 27th, 2013 by

How do you turn a potentially ugly customer experience into one that customers tout to their friends?

It’s easy – anticipate negative reactions from disgruntled customers and respond before they even have a chance to react.

But how can you handle a customer service issue before it happens? Use these four steps to get ahead of a challenging situation:

1.    Make a plan to provide excellent customer service

Long before your customer finds reason to complain, develop a comprehensive plan. You’ll need to pull together a team of employees to cover all the bases.

Follow the example of Southwest Airlines — they implemented the “Proactive Customer Service” program in which they analyze problematic issues and prepare in advance how to handle potential complaints.

Every day, a select team of Southwest Airlines’ employees gathers to review the previous day’s flights, as well as identify any delays due to inclement weather and other challenges that occurred. They then proactively handle any customer service problems by determining which issue requires an apology. These responses take the form of an offer, a discount voucher or even a free flight — with a hand-signed, personalized letter that speaks directly to the customer’s experience.

Here’s how you can implement the same practice. Take a good look at your business, and brainstorm situations that could arise:

  • What could go wrong?
  • What issues have you had that could reoccur?
  • Are there any anticipated obstacles that could cause negative reactions from your customers?

With this information at hand, you can develop a proactive plan to handle any number of possible issues that could lead to irate customers.

2.     Build a good relationship with your customers

Happy customers are more than just numbers in your accounting program. They’re satisfied, loyal customers who come back to you again and again — and they help build your business by referring their friends and colleagues to you.

To get more happy customers, you must establish strong relationships that go beyond taking and filling orders.

In his book At Your Service, renowned customer-service expert Frank Eliason advises entrepreneurs to “create a culture of customer-centricity”: “[Customer service] is about relationships. And to invest in relationships requires a commitment to improving experiences and increasing empathy.”

Encourage a customer-focused culture throughout your business and at all your customer touch points.

Your online efforts could include a user-friendly website and blog, as well as a business account on Facebook, Twitter, Google+, LinkedIn and/or Pinterest where customers can engage with your company.

Also consider additional proactive steps such as recording friendly messages for your business’s phone number, holding open-house events and creating loyalty programs.

Continuously work with your team by focusing on every part of the customer experience. You’ll begin to build long-lasting relationships that will be the lifeblood of your business.

3.     Be quick about it

It’s competitive out there. You know that a disgruntled customer can patronize plenty of other businesses for their purchasing needs, so it’s important to resolve any problems quickly. Try some of these approaches:

  • Respond immediately. Use a preplanned message to let the customer know that you’re investigating the issue, and that you’ll have a solution as soon as possible.
  • Be “human.” Let the customer know you understand their frustration, and that you’re going to do everything possible to make it right.
  • Go the extra mile. Take a look at the customer’s entire transaction history so you can create a personalized offer to make things better.
  • Follow up fast. Soon after fixing the problem, send an apology and include a “Thanks for being a customer” savings offer. If you’re going to turn that angry customer into one of your biggest fans, timing is essential.

4.     Keep working at it

Remember, this isn’t a “one and done” kind of thing.

After you’ve developed a comprehensive customer service plan, you need to review it frequently and update it. Be sure to implement what you’ve learned from previous successes and anticipate future challenges.

Communicate with your customers regularly, and engage them as much as possible to keep building strong relationships.

Take these steps and always respond quickly when an issue arises — you’ll be successful at turning dissatisfied customers into your biggest fans.

Pak Mail Willowowbrook, IL many different modes of Shipping

June 22nd, 2013 by

PARCEL SHIPPING Pak Mail Willowbrook. IL  uses only the best and most experienced small parcel domestic and international carriers in the business. We have relationships established with Federal Express, UPS, DHL and the US Postal Service. We  will carefully select the right carrier for your shipment.

SMALL MOVES If you need to move an antique hutch or a even small apartment we can do it. We specialize in small moves of 2000 lbs and less.

ESTATE MOVES We specialize in divesting of estates. We can ship parts to multiple relatives as well as sell items through our affiliated company for eBay liquidation. We also will then donate any unsold items to the charity of  your choice.

LARGE SHIPMENTS (LTL Carriers) From one side of the country to the other, or from city to city we can  handle large shipments with ease. Through our established network we will get it done for the right price in a timely manner.

INTERNATIONAL We have a wide variety of options for your international shipments.  Whether you need it there overnight or in 4 weeks, we can make it  happen. We can ship documents to whole households anywhere in the world.

FREIGHT FORWARDING Our vast array of freight forwarding options will meet your needs for those large shipments. Value and speed is our standard way of doing  business.

DECLARED VALUE We provide our customers with multiple options for protecting the value of their shipments. Whether it’s $20, $2000, or $200,000 – we’ve got you covered!

Father’s Day Shipping

June 11th, 2013 by

Father's Day ShippingWillowbrook Pak Mail can still get your Father’s Day gift to your dad or that special someone on time. We pack and ship holiday items and gifts for every occasion.

Contact us for more information.

Why Choose Pak Mail

Pak Mail Willowbrook is a full service packing and shipping store as well as a custom crating and freight shipping company. We are located in Willowbrook and proudly serve the Chicagoland area that includes: Aurora, Bellwood, Bolingbrook, Brookfield, Burr Ridge, Channahon, Chicago, Crest Hill, Darien, Downers Grove, Elmhurst, Glen Ellyn, Goodings Grove, Hickory Hills, Hinsdale, Justice, La Grange Park, La Grange, Lemont, Lisle, Lockport, Lombard, Lyons, Maywood, Naperville, Oakbrook, Oswego, Plainfield, Romeoville, Summit, Villa Park, Warrenville, West Chicago, Westchester, Western Springs, Westmont, Wheaton, Winfield, Woodridge, and the entire Greater Illinois area. Request a Free Online Estimate or call us at 630-920-1110.


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